Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at mod-pizz.rest, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable United States federal and state laws, including but not limited to the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes.

1. About Us

Mod Pizza is a food service business operating in the United States. We are dedicated to delivering high-quality dining experiences to our customers, whether in-store, online, or via delivery. For all privacy-related matters, you may contact us using the information provided below:

2. Information We Collect

We collect various types of information in connection with our services. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, participate in promotions, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (where relevant for promotions or age verification)
• Username and password credentials for your account

2.2 Payment and Financial Information

When you make a purchase through our website or app, we collect payment-related information. We do not store full credit card or debit card numbers on our servers. Payment processing is handled by trusted, PCI-DSS-compliant third-party payment processors. However, we may collect:

• Partial card number (last four digits for reference)
• Billing address
• Transaction history and order details

2.3 Order and Preference Information

To deliver our food services effectively, we collect and store:

• Order history and food preferences
• Dietary restrictions or customizations (if voluntarily provided)
• Loyalty program membership details and reward points
• Saved addresses and preferred delivery locations

2.4 Usage and Behavioral Data

When you visit our website or use our digital platforms, we automatically collect certain technical and behavioral information, including:

• Pages viewed and features interacted with
• Time spent on specific pages
• Links clicked and navigation paths
• Search queries made on our website
• Cart abandonment data and incomplete order information
• Referral source (e.g., how you arrived at our website)

2.5 Device and Technical Information

We automatically receive certain technical data from your device and browser when you access our website, including:

• IP address
• Browser type and version
• Operating system and device type
• Device identifiers (mobile device ID, advertising ID)
• Screen resolution
• Time zone and language settings
• Internet service provider (ISP)

2.6 Location Data

With your permission, we may collect precise or approximate location data from your mobile device or computer to facilitate delivery services, show nearby restaurant locations, or provide location-specific offers. You can disable location sharing in your device settings at any time.

2.7 Communications Data

If you contact us via email, phone, live chat, or social media, we may collect and retain records of those communications, including your name, contact information, and the content of your message.

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect data about your browsing behavior and preferences. Please refer to Section 8 of this policy for detailed information about our cookie usage.

2.9 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social media platforms (if you log in using a social account such as Facebook or Google)
• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Analytics providers and advertising networks
• Publicly available databases

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and delivering your food orders accurately and on time
• Managing your customer account and loyalty memberships
• Facilitating payment transactions and issuing receipts
• Communicating with you about order status, confirmations, and updates
• Responding to customer support requests and resolving disputes

3.2 Personalization and User Experience

• Remembering your preferences, favorite orders, and saved addresses
• Personalizing your experience based on past orders and browsing behavior
• Offering customized promotions, deals, and menu recommendations
• Displaying relevant content based on your location

3.3 Marketing and Communications

• Sending you promotional emails, SMS messages, and push notifications about new menu items, discounts, and special offers (with your consent where required)
• Conducting surveys, sweepstakes, contests, and other promotional activities
• Displaying interest-based advertising on our website and third-party platforms
• Retargeting you with relevant advertisements on other websites and social media

3.4 Analytics and Business Improvement

• Analyzing usage trends to improve our website functionality and services
• Conducting research and development to introduce new features and offerings
• Monitoring website performance and identifying technical issues
• Evaluating the effectiveness of marketing campaigns

3.5 Legal and Compliance Obligations

• Complying with applicable United States federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Mod Pizza, our customers, and the public

4. How We Share Your Information

We do not sell, rent, or trade your personal information for monetary compensation. However, we may share your data with the following categories of third parties under specific circumstances:

4.1 Service Providers and Vendors

We share personal information with third-party service providers who assist us in operating our business, including:

• Payment processing companies (e.g., Stripe, Square)
• Food delivery and logistics partners
• Email marketing platforms (e.g., Mailchimp, Klaviyo)
• Cloud hosting and data storage providers
• Customer relationship management (CRM) platforms
• Website analytics providers (e.g., Google Analytics)
• Advertising networks and social media platforms
• IT security and fraud prevention services

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security standards.

4.2 Business Partners

We may share your information with business partners who co-sponsor promotions, events, or loyalty programs. Such sharing will be disclosed to you at the time of participation.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Cooperate with law enforcement or regulatory investigations
• Protect against fraud, security threats, or illegal activities
• Protect the rights and safety of our customers and staff

4.4 Business Transfers

In the event of a merger, acquisition, asset sale, bankruptcy, or other corporate transaction, your personal information may be transferred as part of the business assets. We will notify you via email and/or a prominent notice on our website before your information becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with third parties for purposes not listed above when we have obtained your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Measures

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data stored in our databases
• Firewalls and intrusion detection systems
• Secure authentication protocols, including two-factor authentication where applicable
• Regular vulnerability assessments and penetration testing

5.2 Administrative Measures

• Access controls limiting employee access to personal data on a need-to-know basis
• Regular privacy and security training for all staff members
• Internal policies governing data handling, storage, and deletion
• Incident response procedures for managing data breaches

5.3 Physical Measures

• Secure physical access to data centers and office premises
• Monitoring and logging of physical access to server environments

Despite our best efforts, no method of data transmission or storage is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Our general retention periods are as follows:

When personal information is no longer required, we securely delete or anonymize it. Where full deletion is not immediately possible (e.g., backup archives), the data will be isolated and protected until deletion is feasible.

7. Your Rights and Choices

Depending on your state of residence, you may have specific rights regarding your personal information under applicable US law. We honor these rights regardless of your location within the United States.

7.1 Right to Know and Access

You have the right to request information about the personal data we have collected about you, including the categories of information collected, the purposes for collection, and the third parties with whom we have shared it.

7.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions, such as when we are required to retain data to comply with legal obligations or complete pending transactions.

7.4 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

7.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising purposes. To exercise this right, click the link below or contact us directly:

Do Not Sell or Share My Personal Information

7.6 Right to Limit Use of Sensitive Personal Information

California residents may have the right to limit our use of sensitive personal information (such as precise geolocation or financial account information) to purposes strictly necessary for providing our services.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, or provide a different level of service quality because you exercised your rights under applicable privacy law.

7.8 Authorized Agents

You may designate an authorized agent to submit a privacy rights request on your behalf. We may require written verification of your agent's authority and may contact you directly to verify the request.

7.9 How to Submit a Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected]
• Website: mod-pizz.rest

We will respond to verified requests within 45 days as required by the CCPA/CPRA. If we require additional time, we will notify you of the extension and the reason for the delay. There is no fee for submitting a request unless your request is unfounded, repetitive, or excessive.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertisements. Below is a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They serve various functions, such as remembering your preferences, maintaining your login session, and tracking your behavior across websites.

8.2 Types of Cookies We Use

8.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of targeted advertising through the Digital Advertising Alliance's opt-out tool at optout.aboutads.info, or the Network Advertising Initiative at optout.networkadvertising.org.

9. Children's Privacy

Our website and digital services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13. Our practices comply with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe that your child under 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and, where appropriate, delete the information as quickly as possible.

We do not direct any portion of our services to minors, and we do not intentionally market our products to individuals under the age of 18. If we discover that we have inadvertently collected personal information from a minor, we will take immediate steps to delete it from our records.

10. International Data Transfers

Mod Pizza is based in and primarily operates within the United States. However, some of our service providers and technology partners may process your data in other countries. If your personal information is transferred outside of the United States, we ensure that appropriate safeguards are in place to protect your information and maintain compliance with applicable law.

These safeguards may include:

• Contractual clauses requiring the recipient to protect your data to the same standard as in the US
• Reliance on adequacy decisions recognizing a country's equivalent data protection standards
• Certification frameworks such as the Data Privacy Framework (DPF) where applicable

By using our services, you acknowledge and consent to the potential transfer of your information to countries outside of the United States, subject to the protections described herein.

11. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) signal that you can enable to signal your preference not to be tracked across websites. At this time, our website does not respond to browser-initiated DNT signals, as there is no universally accepted standard for how such signals should be interpreted. However, you may opt out of interest-based advertising using the methods described in Section 8.3.

12. Marketing Communications and Opt-Out

We may send you marketing emails, text messages (SMS), and push notifications about our promotions, offers, and new products. Your ability to receive these communications depends on the consent you have provided.

12.1 Email Marketing

If you have subscribed to our marketing emails, you may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by emailing us at [email protected] with the subject "Unsubscribe." We will process your request within 10 business days.

12.2 SMS and Text Messages

If you have opted in to receive text messages from us, you may opt out by replying "STOP" to any message we send. Standard message and data rates may apply.

12.3 Push Notifications

You may disable push notifications from our mobile application through your device settings at any time.

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your account and orders (e.g., order confirmations, password resets, and important service updates).

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party platforms. We strongly encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices, content, or security measures of third-party websites.

14. California Privacy Rights

In addition to the rights described in Section 7, California residents are entitled to additional protections under the CCPA/CPRA. These include:

• The right to know what personal information has been collected, disclosed, or sold within the past 12 months
• The right to opt out of the sale or sharing of personal information
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising privacy rights
• The right to request deletion of personal information (subject to exceptions)

To exercise these rights, California residents may contact us at [email protected]. We will verify your identity before processing your request and will respond within the timeframes required by the CCPA/CPRA.

California residents may also contact the California Privacy Protection Agency (CPPA) or the California Attorney General's Office if they have concerns about our privacy practices. More information is available at oag.ca.gov/privacy.

15. Nevada Privacy Rights

Nevada residents have the right under Nevada Revised Statutes Chapter 603A to opt out of the sale of certain covered information. If you are a Nevada resident and wish to exercise this right, please contact us at [email protected].

16. How to File a Complaint

If you believe that we have not adequately addressed your privacy concerns or have violated your rights under applicable US privacy law, you have the right to file a complaint with the appropriate regulatory authority.

16.1 Federal Trade Commission (FTC)

The FTC enforces consumer protection and privacy rights under the FTC Act. You may file a complaint at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357

16.2 California Privacy Protection Agency (CPPA)

California residents may file complaints regarding CCPA/CPRA violations with the California Privacy Protection Agency at:

• Website: cppa.ca.gov

16.3 State Attorneys General

Residents of other states may also contact their respective state Attorney General's office for guidance on exercising privacy rights or filing complaints under state-specific laws.

16.4 Internal Complaint Process

Before escalating to a regulatory authority, we encourage you to contact us directly so we can attempt to resolve your concern promptly:

• Email: [email protected]
• Website: mod-pizz.rest

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by:

• Posting the revised policy on our website with an updated "Effective Date"
• Sending an email notification to registered users where required by law
• Displaying a prominent banner or notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes have been posted constitutes your acknowledgment of those changes.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are committed to working with you to address any privacy concerns in a timely and transparent manner. All formal requests related to your personal information rights will be addressed within the legally required timeframes.